"The most important thing in communication is hearing what isn’t said." ― Peter Drucker Topic(s): Communication Tags: important, thing More From Peter Drucker "Making good decisions is a crucial skill at every level." "Management is doing things right; leadership is doing the right things." "The entrepreneur always searches for change, responds to it, and exploits it as an opportunity." More In Communication "The more elaborate our means of communication, the less we communicate."― Joseph Priestley "Communication works for those who work at it."― John Powell "I shall suggest, on the contrary, that all communication relies, to a noticeable extent on evoking knowledge that we cannot tell, and that all our knowledge of mental processes, like feelings or conscious intellectual activities, is based on a knowledge which we cannot tell."― Michael Polanyi